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Customer Comments

For over ten years, and more than 45,000 customers, Wishihadthat has been delivering great decor with fantastic service.  We've received so many emails with comments such as the small number of examples you read below, but we still very much enjoy receiving these emails from our customers. Each one reinforce our service efforts! Below are just a few comments, and we welcome you to send your own comments to sales@wishihadthat.com!   

All I can say about your company is WOW! What a fantastic assortment of goodies for my home, and you guys are the BEST! It's refreshing in this age of auto-answering machines to actually hear a voice on the other end that knows something, is caring, and answers all of my questions. Wishihadthat is a treasure, one that I will be sharing with eveyone I know!

JB Roberts. - Sacramento, CA

I forgot the name of the young man through whom I ordered the moldings, but he was MOST helpful. When I suggested that your company miter the corners, he talked me out of it and gave me all sorts of helpful hints on how I could do it myself. (I really appreciated that!!!) This was the first time I have ever put up crown molding. We had just put our house up for sale and the realtor suggested that we make the bedroom a little more elegant. Sure enough, that helped to sell the house. Now, my wife wants crown molding put up in our brand new house in Tennessee, so I just may be ordered more molding to enhance the rooms! Thanks for your service and it's great to know you are a trusted company that cares.

Stephen Skov - Santa Barbara (on to Tennesee!)
The crown molding I purchased from your company was beautiful, and better than I expected. It gave the rooms a totally different look, and I would like to thank you for all your help and expertise in choosing the correct molding. I would highly recommend your company to anyone who is considering adding a new look to their home.

Sarah Spann - Fort Pierce, FL
Now, Robert...THAT'S customer service!  I do really appreciate your kind e mail today on the installation of the molding!  Fact is...it is so easy...I don't need your advise!!  Your product as always is of very high quality.  Thanks again for your product...assistance...and GREAT service!  We will be doing business no doubt with you in the future and I am telling all of my friends how great that you and your company are!

James - Omaha, Nebraska
I wanted to let your company know that I received excellent service and I received the product yesterday.  Not only am I happy with the product and price, I am very happy with the timely delivery.  I have dealt with a few companies over the internet while furnishing my new home and your company has been by far the easiest to deal with.  I will definitely consider shopping with you again.
 
P Wills - Martinez, CA
We are very pleased with the product we received and will be ordering more as soon as we have our other materials together. I will be ordering some more of the same product for the outside of my windows and then after we finish the outside, we will be ordering trim for the inside of our house. We are paying as we go so we will be debt free when finished. It’s slower, but financially a better way to build in this economy. I hope the prices don’t go up to much before we order more.

Pat Lee - Hopkinsville, KY

I'm not easily impressed. I'm impressed! If you treat all of your customers like I've been treated, it's no wonder that success had come your way. I'm so glad the internet allowed me to find you...clear across the country, no less. Keep up the good work! You have a long-term customer, and if you're ever in Florida, the golf's on me!

B Woods - Fl

Loved my moulding!  Really appreciated your directions for cutting inside and outside corners.  I couldn't have done the job without them.  My room really looks even nicer that I pictured it.  The poly-moulding is really a nice product.  Thank you!
PS: I'm a first timer for crown moulding.

Sue - Chesterland, Ohio
I promised you photos of our Summer House for which WishIHadThat provided the very elegant polyurethane pilasters, capitals and plinths. We have finally finished this project and I want to assure you that it would not have been so successfully completed without your fine help and excellent products.

Our Summer House is a close reproduction of the renowned Derby Summer House produced by Samuel McIntire in 1799 for the family of Elias Haskett Derby, now removed to and displayed in the garden of the Gardner-Pingree House in Salem, Massachusetts, a part of the Peabody Essex Museum complex in that city, of which Samuel McIntire is one of its most distinguished historical figures.

The original Derby Summer House by S. McIntire is approximately 13'x13' and 16' in height. Our reproduction is only slightly smaller, being 12'x12' and 14.5' in height. Changes include Ionic capitals rather than Corinthian, interrupted pilasters (for evident reasons) rather than 11' versions, small changes in the entablature, the use of the a copy of the local Bedford Springs Hotel balustrade (c. 1804-1840) in lieu of McIntire's columnar balustrade with ornately carved urns. McIntire's original has matching doorways both front and rear and ours has doorway access only on the front. Otherwise the buildings are essentially similar.

We are very pleased with the results of our attempt to copy a signature work by Samuel McIntire and realize it could not have been so easily accomplished without your excellent products. Thank you very much, not just for the products but for your fine service and delivery.

We wish you a good and prosperous New Year. Even in difficult times there is always room for fine craftsmanship.

Kind regards,
C. Fagan - Bedford, PA
Hi Stephen, I got the crown molding and I've started putting it up. It's so easy and it's beautiful! I know I'll be ordering more, and I've referred several people to your website after they saw how good it looks. Thanks for everything...especially the pre-cut corners.

Donna - Santa Maria, California
It is very rewarding when one of our clients calls to thank us for recommending a product or appliance.  Today, we received a call from a client who praised our recommendation of your website for Waterfalls and Wall Sculptures. As you know, people tend to complain more than they compliment, but when we receive a compliment we like to pass it along to the people behind the product such as yourself.

Ray Samadani - Exclusive Italian Architects - Reston, VA

Hi, my name is Cynthia Stocker and I recently purchased an oil painting from your company. I just want to let you know it arrived today in perfect condition and it was so beautiful. This painting was by far, above and beyond my expectations, the online photos do not do justice to the quality of the workmanship. Kudos to your staff and many, many thanks from a very satisfied customer.

With regard to your employees, they were fantastic! They were very helpful and easy to work with. I wish I had photos of all my mouldings in place, but the truth is we got caught up in a bathroom remodel and haven't even opened the boxes.

Aisha

Your product and service are fantastic.  On Wednesday morning I located one of your medallions on an internet search and placed the order.  The shipping info showed it was shipped that same afternoon via FedEx Ground and it arrived at my home by noon on Saturday.  I'm very pleased with the quality and design and thank you again for the fast shipment and delivery.  I mounted a piece of hundred year old architectural salvage in my entry hall 12 years ago--a terra cotta lion's head. It's been needing a "collar" to give  a proper finish to the installation, and thanks to you, it now has it.  Thanks again and best wishes. 

James Wm. Roberts  
I am very pleased with how my powder room turned out. I can take more pictures if you like. Feel free to suggest better ways to take them!

The molding was very easy to work with:
- It is light weight and doesn't damage walls when you are moving pieces around.
- It bends so you can cut to fit exactly and maneuver it easily without scraping the other walls.
- I was surprised how clean and sharp the end of the cuts were. There was no chipping like with wood.
- They were pre-primed so it saved me at least one coat of paint.
- There is no need to try to match the pattern, it just doesn't matter.
- You don't have to be perfect on your cuts. You can over estimate a little, then take off a little more since fine shaving cuts work really well with the material.
- The price and selection were excellent.

Thanks Wishihadthat!

Tom
I have ordered several life-size busts from WishIHadThat and have been absolutely delighted.  They were beyond my expectations.  I then ordered a custom bust of my father and wife.  My father passed away on January 29th, 2004.  My wife and I bought his house from our family and are now living in it where his bust is displayed.  This was a perfect tribute to him and a great way to remember him.  Jim and Robert served me above and beyond the call of duty and made sure everything went along to perfection.  I hope this will encourage others to order WishIHadThat's wonderful artworks.

Bill Hosmer
I love the busts!.  I am a very very skeptical non-trusting individual (cautious) and was so leary shopping over the internet and spending such a large amount of money and not being able to see what I was buying except for some pictures.  The crate arrived this morning and we are very busy unpacking.  The quality is just amazing!  I have no words to describe how pleased I am and how beautiful the busts are.  They are as beautiful as any museum pieces I have seen.  I only have 2 uncrated and in the house and the third will be uncrated tonight but I just wanted to say Thank You and I absolutely will be ordering a couple of pedestals and I am looking to purchase some of the paintings.  You guys sell A+ quality merchandise and I have not been as happy with anything as I am with these marble pieces.  Thanks Again!

Derrin K. Dufan - Havehill, Mass.
You can not imagine how much my wife and I enjoy turning on the pump and sitting around the pool and watching and listening to the waterfall sights and sounds...your rock, now our rock, is beautiful...all your prior advice was very helpful in helping me set it up by myself.  Thank you for the advice and for the beautiful 'rock'.

Jim and Diana Workman - So. Carolina
Thanks for the answers I was needing! You told me just what we need to get ready for the fountain and your expedience was awesome! I really appreciate doing business with a company such as your!! Thank you.

Deb Baldwin-Betty
We received our Slate Wall Fountain about 2 weeks ago. We really enjoy the fountain and thank you for the siphon pump. It has made the job of changing the water much easier. I just wanted to say thank you for your help, advice, and generosity. Thanks again for your incredible customer service. We really appreciated not having an automated service to answer our questions and concerns.

Joe Kershner
Thanks, Jim. Your customer service is one that one sees all too rarely these days. I was in retail for 20 years for a company that truly enjoyed customer service and it is nice to see there are still some of you out there. I will certainly pass on my positive experience with your company and look forward to ordering with you again. Thank you!

Diane Higgins