What’s My Shipping Cost?
Shipping is based on the subtotal of your completed order. Orders that have a subtotal of $200.00 or more receive free shipping within the continental US. For orders under $200.00 the shipping charge is a flat $8.00 within the continental US. Orders shipped outside of the continental USA (Alaska, Hawaii, US territories and Canada) require special handling and are subject to additional fees. Call us at 800-419-1130 for assistance when ordering outside of the contiguous US. In case of a return (Return Policy), our actual original shipping costs will be deducted from the refund to your account.

Minimum Quantity's
Orders below the minimum quantity can be placed over the phone and will be charged the actual shipping costs. Call us at 800-419-1130 for assistance.

Will Call Orders
Wish I Had That is located in Bakersfield, California right off the 99 Hwy (Map to Store). Customers close to us can pick up their orders at our warehouse between 8am - 5pm, Monday - Friday. Make sure to call and let us know that you'll be picking your order up at the store. 800-419-1130.

Canadian Orders
Regular ground shipments to Canada are processed as normal. When the order is received we will determine the actual shipping costs and contact the customer before proceeding with the order. Canadian Customers can expect a slight delay for ground packages arriving in Canada as the packages are passed through customs. Ground carriers provide broker services for the packages and the cost is included in the shipping fee.

Canadian customers that are ordering large items my want to prepare for their order by checking with local and Providence laws concerning Customs Duties and Brokers fees. Also be aware that actual shipping charges will apply and make sure to take in account the exchange rate between the US dollar and Canadian dollar.

Expedited Shipping
Need a quicker shipping option? We have faster shipping options available but only on the products that we directly control from our warehouse. This includes the items listed under the Molding, Ceiling Design, and Accent Features sections of our web site. Have your product number and desired quantity ready and give us a call: 800-419-1130 between 8am-5pm PST Monday – Friday.

Please note that this feature is not offered on items too large to ship via ground shipping and must go freight and all items listed in the Water Features and Home Décor section. When in doubt give us a call.

Too Large for Ground Carriers
Often times an order may be too large or heavy to be shipped with a ground carrier. In these cases an order will ship using an LTL (Less than Truck Load) common carrier (also known as freight). The shipping costs that are automatically charged to an order will not be affected or changed.

If an LTL carrier is used for shipping an order then the following restrictions will apply:

If you call us prior to shipment we can arrange many of these services for you at your cost. On most shipments, the customer is responsible for removing the merchandise from the edge of the truck (some drivers offer their assistance, but they are not required to help). On lift-gate deliveries, the trucking company has a special truck that will lower the merchandise down to the ground.

If you have a delivery truck driver do additional services, make sure you ask them specifically what the charges will be to assist you in moving any product. Any and all of those charges are the responsibility of you the customer. If you have any concerns regarding delivery, please give us a call and we will be happy to be of service.